Return & Refund Policy

1. Our Commitment

At Wuscents, customer satisfaction is our priority. We strive to deliver high-quality, luxury-inspired fragrances across Pakistan. If you experience any issue with your order, we’re here to help.

2. Returns Eligibility

Due to the nature of fragrance products, we only accept returns under the following conditions:

The product was damaged during delivery
You received the wrong item
The product is defective or leaking

To be eligible for a return:

The item must be unused
The original packaging must be intact
You must notify us within 48 hours of delivery
Proof (photos/videos) must be shared via WhatsApp or email

3. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

Opened or used perfumes
Tester packs once opened
Change of mind after delivery
Fragrance preference issues

We recommend ordering tester packs before purchasing full-size bottles.

4. Refund Process

If your return is approved:

Refunds will be processed within 5–7 working days
Refunds will be issued via bank transfer or the original payment method
Cash on Delivery (COD) orders will require bank details for refund processing

Shipping charges are non-refundable unless the error was on our side.

5. Exchange Policy

We offer exchanges only if:

The wrong product was delivered
The product arrived damaged

Customers may be required to return the item before the replacement is dispatched.

6. How to Request a Return

To initiate a return:

📞 Call or WhatsApp: +92 332 4944360
📧 Email: info@wuscents.com
🌐 Website: https://wuscents.com/

Please include:

Order number
Clear photos/videos of the issue
Your contact details

7. Order Cancellation

Orders can only be canceled before dispatch. Once shipped, cancellation is not possible.

8. Contact Us

If you have any questions about our Return & Refund Policy, feel free to contact us:

Wuscents
Lahore, Pakistan
📞 +92 332 4944360
📧 info@wuscents.com
🌐 https://wuscents.com/